Help & documentation
Welcome to Temporic
Your comprehensive guide to tracking time, managing timesheets, and streamlining your workflow. Select a topic below to learn more.
Frequently Asked Questions
General Questions
How do I reset my password?
On the sign-in page, click "Forgot your password?" and enter your email. We send a reset link that expires in an hour.
Can I access the system from my phone?
Yes! The web app is fully responsive and works on mobile browsers. Simply visit the URL on your phone and log in.
Where can I see my total hours for the month?
Switch to Calendar view on the Timesheets page to see monthly totals. You can also use the Reports page for detailed monthly summaries.
Time Tracking Questions
What happens if I submit my timesheet late?
Late submissions may delay payroll processing. Contact your manager as soon as possible if you anticipate being late with your timesheet submission.
Can I edit my timesheet after submitting it?
Once submitted, timesheets are read-only. If you need to make changes, contact your manager who can return it for corrections or make edits on your behalf.
What should I do if my timesheet is returned?
Review the feedback provided by your manager carefully, make the necessary corrections to your entries, and resubmit your timesheet. The return reason will explain exactly what needs to be fixed.
How do I handle overtime hours?
Log overtime hours normally - the validation system will flag if you're over 40 hours per week. Make sure to get manager approval before working overtime hours per company policy.
Can I log time for future dates?
Yes, you can log time up to 7 days in the future. This is useful for planning PTO or when you know you'll be working on specific projects.
PTO Questions
What's the difference between PTO and Sick time?
PTO (Paid Time Off) includes vacation days, personal days, and planned time off - requires manager approval in advance.Sick time is for medical appointments, illness, or family care needs - no prior approval required, just log it directly.
How far in advance should I request PTO?
Submit PTO requests at least 2 weeks in advance for vacation days. This gives your manager time to plan for coverage. Last-minute requests may not be approved due to staffing needs.
What happens after my PTO is approved?
Time entries will be automatically created for the approved dates. You'll see them on your timesheet marked as "PTO" type.
Approval Questions (Managers/Admins)
Who can see my timesheet?
Your timesheet is visible to you, your direct manager, and system administrators. It's only shared with payroll and billing departments after approval and locking.
How do I approve multiple timesheets quickly?
On the Approvals page, use the status filters to show only "Submitted" timesheets. Review each one and click "Approve" directly from the list - no need to open each one individually unless you want to review details.
Can I edit an employee's timesheet for them?
Yes! As an admin or manager, you can now create and edit time entries for your employees. Go to Team page → Click "⋯" menu → Select "Log Time" to create entries on their behalf. This is tracked in an audit trail for transparency.
What happens if I lock a timesheet by mistake?
Admins and managers can reopen locked timesheets using the "Reopen" button. This should only be done in exceptional cases like payroll corrections.
Technical Questions
Is my data secure?
Yes! We use HTTP-only cookies with XSS protection, encrypted database storage, and secure HTTPS connections. Your data is backed up daily and stored in compliance with industry standards.
What browsers are supported?
We support all modern browsers: Chrome, Firefox, Safari, Edge (latest versions). For best experience, keep your browser updated.
I'm experiencing technical issues. Who do I contact?
Contact your system administrator or email support with a description of the issue, including browser type, what you were trying to do, and any error messages you saw.
Important Reminders
Keep ended weeks accurate; follow your workspace's close schedule if it has one
Provide detailed descriptions for all time entries to help with project tracking and billing
Entries save in 5-minute increments — enter hours as 1.5 or 1:30 and Temporic rounds to the nearest 5 minutes
Request PTO at least 2 weeks in advance for planned vacation days
Check your timesheet status regularly to respond quickly if your manager returns it for corrections
Contact support immediately if you experience any technical issues
Quick Reference Guide
Common Tasks
- • Log time: Timesheets → Click cell → Enter hours
- • Confirm a week when required: Timesheet → Confirm week
- • Request PTO: Timesheets → Request PTO button
- • Export data: Timesheets → Export button
- • View status: Check banner on Timesheets page
Manager Tasks
- • Approve timesheets: Approvals → Review → Approve
- • View team: Team page → See all members
- • Generate reports: Reports → Select type → Export
- • Log time for others: Team → ⋯ → Log Time
- • Invite users: Team → Invite Member